This website uses cookies to help make it work better for you and to allow us to see how the site is used.
If you continue to use this site we will assume that you are happy with our cookies policy or you can click on the cookie policy to find out more about the "Accept and continue" buttons.

Avox - Business Process Management

NTT DATA has improved the data cleansing process – with Six Sigma tools and procedures. The result: on average 30 per cent less processing time per data record and 50 per cent lower correction rate in quality assurance.

The data cleansing process was to be improved – with Six Sigma tools and procedures.

The most important improvements 

The following improvements were to be achieved through targeted measurement of times, capacities and quality:

  • Improved "cause study": determine and rectify the causes of deviations faster
  • Fewer errors: reduced error rate 
  • More efficiency: being able to process more data in the same time 
  • More satisfied customers: increased customer satisfaction

And last but not least, the process improvements should free up capacities so that the business model can be expanded. 

 NTT DATA's services

  • Proof of Concept: Conduct Proof of Concept 
  • Workflow tool: Support for development and introduction of a workflow tool 
  • Six Sigma: Successful implementation of Six Sigma projects 
  • Certification: Certification of Avox employees 

The benefits for the customer

Improved profitability: When the project was concluded, Avox's profitability increased. This is directly due to the amount of data that each analyst can process within a given time. The specific improvements 

  • Less processing time: On average 30 per cent less processing time per data record 
  • Lower correction rate: 50 per cent lower correction rate in quality assurance

 Other benefits

  • Savings in the high six-digit range: As a result of the process improvements Avox Ltd. saves several hundred thousand euros per year. 
  • More customer satisfaction: Customer satisfaction is improved thanks to the high quality of the data and full compliance with the SLAs arranged with customers. 
  • More capacities: Capacities were also freed up for the planned expansion of the business model.