Telecommunications

We are familiar with the ecosystem of the Telco sector and offers specific solutions for governing and monitoring its key processes.

NTT DATA executed the Business Impact Analysis for Avea and prepared the Business Continuity Strategy identifying all the business continuity arrangement. This includes disaster recovery for 1. IT services disruption 2. Network service disruption 3. unavailability of the building 4. unavailability of the Technology critical resources.

NTT DATA supported Avea in a challenging transformation of its Call Center application, substituting the old application with a new system, based on Oracle Siebel 8.1 Call Center vertical application, fully integrated with all Avea proprietary Back End legacy systems.

Together with NTT DATA and other 
partners, E-Plus, developed and implemented a real-time decision management solution for the mobile telephony provider‘s inbound marketing in just 15 months.

Fastweb is betting all its chips on improving customer care efficiency, reducing wait time and attempting to resolve problems addressed to the call centre in a single call.

The Client is focusing its strategy on mobile broadband and services. This means building on its existing success in mobile broadband and customer experience management.

NTT DATA used an onsite/offshore delivery model to provide the client with cost-effective development, combined with deep onsite knowledge of their business needs.

The customer needed a substitution of its legacy system with a new convergent rating (voice and data) and billing system for corporate mobile postpaid customers that would support 3G business models.

The client required an integrated reporting platform (fixed/mobile customers), that acquires data in a real-time mode, to support call centre, marketing and sales operators in monitoring and analysing their processes.

Use of our MVNE platform to provide prepaid mobile voice and data services for the Operator MVNO enabling autonomous management of customers, products and services. Real time control and rating for prepaid services.

Monitoring of all mobile and wireline systems and processes, belonging to the E2E “Revenue Chains”, in order to identify revenue risks and/or losses and promptly drive proper actions to stop them and certify successful results.

Application is a unified Sales and Customer Care front-end consumer application; supporting Caring, Sales management, Product catalog and Order Management processes.

The CRM solution designed provides a single applications handling all information related to customer, previously available only navigating through different specialized applications.

Our solution to delivery of personalized advertising campaigns over mobile channels.

NTT DATA supported Telegate as prime contractor in the implementation of Siebel 8.0. The new CRM solution allows Telegate to work more simply and efficiently.

NTT DATA supported Turkcell in the implementation of Oracle Siebel CRM 8.0. The solution implemented has covered call center (for all the channels), order management for consumer customers, order management for corporate customers and Sales Force Automation. Moreover, a mobile application for Sales representative has been developed.

NTT DATA supported Vodafone TR Technology Function in a project to review the business continuity arrangements and implementation status, prepare some Business Continuity Plans and to prepare an exercise about a Network incident with a simulation involving different departments.