The IoT C&SI Survey 2020 - Summary | NTT DATA

Mo, 06 April 2020 - 80 Minuten

The IoT C&SI Survey 2020 - Summary

Summary of the headline results produced by teknowlogy

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The IoT C&SI Survey is the world’s first customer-centric benchmark for the performance of numerous consulting & system integration providers on projects related to the Internet of Things.


The results of The IoT C&SI Survey 2020 are displayed in the form of KPI dashboards to provide the reader with precise information at a glance. The KPIs are all based on the following rules:

  • We chose only those parameters found to be of the greatest importance to customers.
  • KPIs may be based on one or more parameters from The IoT C&SI Survey.
  • Only providers evaluated by at least 20 respondents are included. This applies to each of the questions that feed into the KPIs.
  • KPIs are converted to a scale of 1 to 10 (worst to best).
  • A linear min-max transformation is applied, which preserves the order of, and the relative distance between, providers’ scores.
  • In case two or more providers have the same score, their ranks are determined based on the next decimal place.

The terms “top-ranked“ and “leader“ as used in the KPI chart titles indicate ”topmost position” (top-ranked) or a leading position (leader) in the top 3 to top 5 – depending on the size of the peer group.


Peer group classification

The IoT C&SI Survey 2020 features a range of different types of providers, which is why we use peer groups to help identify competing services. The groups are essential to allow a fair and useful comparison of providers likely to compete. The peer groups were defined by teknowlogy’s analysts drawing on their experience as well as customer responses, since a provider needs a minimum of 20 answers per peer group in order to compete. The segmentation is based on two key factors:

  • Regional focus: Companies in EMEA and the Americas were asked to share their opinions on their IoT C&SI partners, so if a provider competes in a regional peer group, only the responses from that region count towards their rank.
  • Project scenario: Depending on the context of the projects as well as the industries the customers represent, providers can further compete in usagerelated groups driven by the responses from the respective clients.


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